Testimonials

Here’s what colleagues, collaborators and clients have said about my leadership, design practice and impact (sourced from my LinkedIn Recommendations).
Strategic Leadership & Influence
“Mark has a gift for balancing big-picture strategy with hands-on design, keeping the customer at the heart of everything. His energy and commitment to user-centred design inspired the whole team.”
— Chief Experience Officer, RMIT Online

“Mark is a great leader with a remarkable strategic mindset. His ability to manage difficult stakeholders is second to none — he communicates clearly, and aligns everyone toward a shared vision. Mark's focus on both the big picture and the details drives impactful results, and he creates a collaborative environment that inspires high performance.”
— Senior UX Designer & Coachee, Deloitte Digital
Cross-functional Collaboration & Vision
“Mark has a very clear communication style, working collaboratively across teams, initiating design sprints, and is a great advocate for human-centred and accessible design.”
— Senior Brand Stakeholder, BBC Studios
Systems Thinking & Team Enablement
“Mark gave the team structure and tools that made them faster and more confident in their decisions. His design system work still underpins our approach today.”
— Senior UX Designer & Direct Report, RMIT Online
Stakeholder Management & Product Strategy
“Mark has a very clear communication style, working collaboratively across teams, initiating design sprints, and is a great advocate for human-centred and accessible design. He was also very encouraging and supportive as a lead across 4x brands — sharing previous UX knowledge and research.”
— Mid-Weight UX Designer, Task Managed, BBC Studios


“It’s phenomenal to get to that stage in such a hideously short timeframe. Looking forward to taking your aspirations to the next level..”
— Senior Client Stakeholder, Deloitte Digital
Practice Building & Mentorship
“Mark was an excellent mentor and manager during my time at DDB Group/Tribal. His calm and clear approach was very helpful.
I highly recommend Mark as an experience designer, service designer, principal designer and team lead.”
— Senior UX Researcher & Direct Report, Tribal DDB
Design Systems & Execution
“Mark’s design system work gave us consistency, scalability, and a shared language. The level of thinking behind each component showed how deeply he understands the design craft.”
— Senior UX Designer & Direct Report, RMIT Online
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